Privacy Policy

Last updated: September 30, 2026

1. Who we are

Les Collectionneurs CardChasers, operating as CardChasers MTL ("we", "us"), is a sports card shop in the Montreal area. We sell cards in store and online, run live breaks, submit cards for PSA grading, and offer custom framing. This policy explains what personal information we collect, why, and the choices you have.

Business address: 1712 Boul. des Laurentides, Laval (Vimont), QC H7M 2P4

2. Our privacy officer

Our person in charge of the protection of personal information is:

Nicholas Forgione, President Email: nick@cardchasersmtl.com Mail: 1712 Boul. des Laurentides, Laval (Vimont), QC H7M 2P4

Contact them with any question, request or complaint about your personal information.

3. What we collect

We only collect what we need to serve you.

When	What we collect
You order online	Name, email, phone, shipping and billing address, order history. Payments are processed by our payment provider; we never see or store your full card number.
You join a live break	Your username on the break platform, the spots you bought, and your shipping details to send your cards.
You submit cards for PSA grading	Name, contact details, address, and a list of the cards submitted and their declared values.
You order custom framing	Name, contact details, and the details of your framing order.
You shop in store	Name and contact details only if you ask for a receipt by email, a hold, or a special order.
You sign up for emails or texts	Email and/or phone number, and your consent to receive them.
You browse our website	Device and browser type, IP address, pages visited, and actions on the site, collected through cookies (see the Cookie Policy below).
You contact us	Your message and the contact details you use.

4. How we use it

Process, ship and track your orders, breaks, grading submissions and framing orders.
Answer your questions and provide customer service.
Send marketing emails or texts, only if you opted in. You can unsubscribe at any time.
Understand how our website is used and improve it, only with your consent where required.
Prevent fraud and meet our legal, tax and accounting obligations.

We do not sell your personal information.

5. Who we share it with

We share information only with service providers who help us run the business, and only what they need:

Provider	Why
Shopify	Hosts our online store and processes orders and payments
Canada Post	Deliver your orders
Whatnot	Runs our live breaks and sales
PSA (Professional Sports Authenticator)	Grades cards you submit through us
Consentmo	Records your cookie choices
Shopify, Mailchimp	Sends marketing messages you signed up for
Google Analytics, Google Ads, Meta	Measure site traffic and ads, only with your consent

We may also disclose information when required by law.

6. Where your information is stored

Some of these providers store information outside Quebec, including elsewhere in Canada and in the United States. When that happens, we check that the information receives adequate protection, as Quebec law requires. Information stored outside Canada may be accessible to authorities under local laws.

7. How long we keep it

We keep order and transaction records for 6 years to meet tax and accounting rules. We keep marketing contacts until you unsubscribe. Other information is deleted or anonymized once we no longer need it.

8. How we protect it

We limit access to staff who need it, use secure platforms with encryption, and review our practices regularly. If a privacy incident creates a risk of serious harm, we will notify you and the Commission d'accès à l'information as required by law.

9. Your rights

You can:

Ask what personal information we hold about you and get a copy.
Ask us to correct information that is wrong or incomplete.
Withdraw your consent, for example to marketing or cookies.
Ask us to stop sharing or to delete your information, where the law allows.
Ask for your information in a structured, commonly used format.
Opt out of the sale or sharing of your information, and of targeted advertising. We honor Global Privacy Control (GPC) browser signals.

To make a request, email our privacy officer at nick@cardchasersmtl.com. We may ask you to confirm your identity. We will respond within 30 days, free of charge.

If you are not satisfied with our answer, you can complain to the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

10. Children

We do not knowingly collect personal information from children under 14 without the consent of a parent or guardian. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy. The date at the top shows the latest version, and we will tell you about important changes on our website or by email.

Cookie Policy

Last updated: September 29, 2026

Cookies are small files stored on your device when you visit our website. We use them to make the store work and, only if you agree, to measure traffic and show relevant ads. Non-essential cookies stay off until you accept them.

Types of cookies we use

Type	What it does	Needs your consent?
Strictly necessary	Keeps your cart, checkout, login and security working, and remembers your cookie choice	No, the site cannot work without them
Preferences	Remembers settings like language and currency	Yes
Analytics	Shows us how visitors use the site so we can improve it, e.g. Google Analytics, Shopify Analytics, Google Ads, Meta	Yes
Marketing	Measures our ads and shows you relevant ads on other sites, e.g. Meta Pixel, Google Ads, TikTok	Yes

Our cookie banner lists every cookie currently on the site. It is kept up to date by our cookie scanner.

Managing your choices

Use the banner when you first visit to accept, reject, or choose by category.
Change your mind at any time with the Cookie preferences link at the bottom of every page.
You can also block or delete cookies in your browser settings, though parts of the store may stop working.
We honor Global Privacy Control (GPC) signals as a request to opt out.

Questions

Contact our privacy officer at nick@cardchasersmtl.com.